Terms for using GentlyAI

1. Agreement to these Terms

By accessing or using GentlyAI, creating an account, installing the browser extension, subscribing to a paid plan, or using any workspace feature, you agree to these Terms. If you use GentlyAI on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. The GentlyAI service

GentlyAI provides AI Brand Governance tools that help organizations review AI-assisted communication for trust, tone, claims, brand drift, institutional consistency, governance exposure, and related communication risk. The service may include web applications, dashboards, reports, browser extensions, governance scoring, rewrite recommendations, telemetry, and integrations with third-party tools.

3. Accounts and workspace access

You must provide accurate account information and keep credentials secure. You are responsible for all activity under your account or workspace, including activity by employees, contractors, administrators, and other authorized users.

GentlyAI may require work email registration for paid workspaces and may restrict access where account information is false, misleading, abusive, fraudulent, or used to bypass platform controls.

4. Customer content and ownership

You retain ownership of prompts, drafts, uploaded materials, brand guidelines, approved language, workspace configurations, governance inputs, reports, AI outputs, and other content you submit to GentlyAI.

You grant GentlyAI a limited right to process customer content as necessary to provide, secure, support, operate, improve, and maintain the service, including governance analysis, reporting, browser extension functionality, support, security, and billing operations.

5. AI outputs and governance recommendations

GentlyAI may generate scores, warnings, reports, rewrite recommendations, classifications, governance signals, and other outputs. These outputs are decision-support tools and may be incomplete, inaccurate, or unsuitable for a particular use case.

GentlyAI does not replace legal review, compliance review, factual verification, editorial approval, professional advice, or final human judgment. You remain responsible for deciding whether content should be published, revised, escalated, or approved.

6. Browser extension use

The GentlyAI browser extension may operate inside supported AI-assisted workflows and may process prompts, generated outputs, selected content, page context, governance actions, and workspace metadata needed to deliver governance functionality.

You must use the extension only where you are authorized to process the relevant content. You are responsible for internal notices, employee disclosures, workplace monitoring obligations, and compliance with third-party platform terms where applicable.

7. Third-party providers and integrations

GentlyAI may use third-party providers for infrastructure, authentication, data storage, payment processing, CRM, analytics, AI processing, browser extension distribution, support, and related services. These providers may include Supabase, AWS, Stripe, HubSpot, Google, AI service providers selected or enabled by GentlyAI or the customer, depending on workspace configuration, and other subprocessors or infrastructure providers described in our Data Policy.

8. AI provider processing

Depending on enabled integrations and workspace configuration, customer content may be processed through third-party AI providers to support analysis, classification, rewrite recommendations, summarization, enrichment, or reporting.

GentlyAI does not control the independent systems, model behavior, data retention rules, or privacy practices of third-party AI providers except to the extent set out in our agreements, configurations, and subprocessor disclosures. Customers should ensure that content submitted through AI workflows is appropriate for processing under their internal policies and legal obligations.

9. Subscriptions, billing, and payment

Paid plans are billed according to the selected plan, billing cadence, and pricing displayed at checkout or agreed in writing. Prices are listed in USD unless stated otherwise.

Payment processing may be handled by third-party payment providers such as Stripe. GentlyAI does not store raw payment card details where payment information is handled by a third-party payment processor.

10. Cancellations and refunds

Subscription cancellation, renewal, failed payment, refund, and post-cancellation access rules are described in the Cancellation Policy.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law, including non-excludable rights under Australian Consumer Law or other mandatory consumer protection laws.

11. Acceptable use

You must not use GentlyAI to create, review, optimize, distribute, or facilitate unlawful, deceptive, abusive, harmful, infringing, discriminatory, malicious, or fraudulent content.

You must not attempt to reverse engineer the service, bypass security controls, overload systems, scrape protected areas, access another customer’s workspace, misuse extension permissions, or use GentlyAI to build a competing product.

12. Customer responsibilities

You are responsible for the accuracy, legality, confidentiality, and appropriateness of content submitted to GentlyAI. You are also responsible for user permissions, internal AI-use policies, employment notices, compliance approvals, third-party platform obligations, and final publishing decisions.

13. Privacy and data handling

GentlyAI handles personal data, workspace content, governance telemetry, browser extension data, and customer materials as described in the Privacy Policy, Data Policy, AI Sovereignty Policy, and Security Policy. Those documents form part of the operating expectations for use of the service.

14. Confidentiality

Each party may receive confidential information from the other. The receiving party must use reasonable care to protect confidential information and may use it only for purposes related to providing, using, supporting, securing, or administering the service, unless otherwise permitted by law or agreement.

15. Intellectual property

GentlyAI and its licensors retain all rights in the platform, software, designs, models, workflows, interfaces, documentation, brand, methodologies, templates, and service infrastructure.

These Terms do not transfer ownership of GentlyAI intellectual property to customers. Customers retain ownership of their own customer content, subject to the limited processing rights described in these Terms and related policies.

16. Availability and changes

GentlyAI may modify, suspend, update, discontinue, or restrict parts of the service, including features, plans, reports, integrations, extension behavior, infrastructure, or AI providers. The service may be unavailable because of maintenance, third-party outages, infrastructure failures, security events, or causes outside GentlyAI’s control.

17. Disclaimers

To the maximum extent permitted by law, GentlyAI is provided on an “as is” and “as available” basis. GentlyAI does not guarantee that governance outputs will be complete, accurate, legally sufficient, compliant, uninterrupted, error-free, secure, or suitable for any specific business, regulatory, or publishing purpose.

18. Limitation of liability

To the maximum extent permitted by law, GentlyAI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, business opportunity, data, content, reputation, or anticipated savings, arising from or related to use of the service.

19. Suspension and termination

GentlyAI may suspend or terminate access where necessary to protect the platform, comply with law, prevent misuse, enforce these Terms, respond to non-payment, address security concerns, or prevent harm to GentlyAI, customers, users, or third parties.

20. Governing law

Unless a separate written agreement states otherwise, these Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth courts of Australia.

For customers contracting through a separate regional entity, order form, enterprise agreement, or local terms, the governing law and venue may be set out in that separate agreement.

21. Changes to these Terms

GentlyAI may update these Terms as the product, legal requirements, infrastructure, integrations, pricing, extension permissions, or commercial model evolves. Material updates will be reflected on this page or communicated where required. Where required by law, we will provide notice before material changes take effect. Continued use of GentlyAI after an update takes effect means you accept the updated Terms, except where a separate written agreement states otherwise.